CALL CENTER OFFICE INTERIOR DESIGN

Call centers are always in flux, moving departments and facilities to accommodate their corporate clients.  We have managed several moves for this client, moving entire facilities out of state for them. 

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CLIENT | Call Center Office Interior Design – Reduce workstation footprint while maintaining productivity.

A call center enterprise with locations all over the world tasked us with reducing their agents’ workstation footprint while maintaining their productivity, comfort and overall work satisfaction. They had standardized the company on a large station footprint that precluded them from maximizing their office space. Our design team focused on determining the optimal workstation size as a standard company-wide that would work in multiple locations.

Flexible + Functional

The decision was made to replace all the existing stations with our new standard, and the end-result yielded a doubling of the number of users in their existing space from 200 to 400, eliminating the need to lease additional space.

Our design team worked closely with our manufacturing partner, using our combined industry experience with our other call center clientele to determine not only what had worked best in the past, but what would work well in the future.   Office design evolves as technology advances, and flexibility is required to accommodate change.   Sit/stand adjustable height worksurfaces need to be accommodated, so we utilized desk-top devices as an option where required.  Historically, elevating the station height so as to allow overhead storage and make use of the leased cubic foot was the norm, but currently the trend is toward collaboration with lower panel heights. 

We interviewed our client’s managers, agents and supervisors to get as much input as possible  before designing the station.  Once we had our surveys completed, we began the design of the optimal station.  We worked closely with our client on an overall work environment theme, incorporating the selection of colors, fabrics and finishes to create the look and feel they envisioned.

Our designers produced several options, and we presented them to our client.  We made some revisions, and once a decision was made, we constructed a mock-up in our factory for the decision-makers  to inspect and occupy for their approval. 

Follow Through Is Standard With Every Project.

The other key factor in associates’ comfort and productivity is the chair they sit in. We proposed several options in different price ranges, and brought out chair samples for them to use in their actual work environment.  Worker safety and comfort is always uppermost in our planning and implementation, and the elimination of any worker comp claims is our watchword.  Any chair we recommend must have a wide and sturdy enough base to avoid tipping; the main cause of claims.  Our client had had some experience with that in the past, and we eliminated that problem for them permanently.

This local facility has since doubled again their population with our stations to a current 800 associates in 50,000 square feet.  We have also installed all the office, training, conference, lunchroom, and reception furniture.   We have installed sound masking throughout the entire facility to great success.  We have installed another additional 400 stations, chairs and ancillary furniture for this client around the country.

We have even found homes for extra stations for our clients if their new corporate contract partner doesn’t need all the stations!

 

The lowering of the panel heights to allow for collaboration does increase the noise level, but we alleviate that problem by installing a low-cost sound masking system in the plenum

We proposed several options in different price ranges, and brought out chair samples for them to use in their actual work environment.  Worker safety and comfort is always uppermost in our planning and implementation, and the elimination of any worker comp claims is our watchword.  Any chair we recommend must have a wide and sturdy enough base to avoid tipping; the main cause of claims.  Our client had had some experience with that in the past, and we eliminated that problem for them permanently.

This local facility has increased their population with our stations, and we have furnished over 40,000 square feet of office space in their 4 story building. We have also installed all the office, training, conference, lunchroom, and reception furniture. We have installed sound masking throughout the facility to great success.

Capabilites

Comprehensive Solutions

As the Orange County call center interior design experts serving Southern Ca. NBI is well-versed in working with team-oriented organizations, or individuals. We make a point to understand how each team member likes to operate, everyone having different methods and ways of doing things. We try to get this understanding right away, as making the process run smoothly is our ultimate goal. Our aim is to make each team member comfortable, and to make asking questions or making requests as easy as possible. We always let designers know that anything they can conceive of, we can make. With our line-up of local fabricators, we can design and produce custom sizes and shapes at non-custom prices! Our clients enjoy our flexibility of being able to make just about anything at a very reasonable cost.

Our Clients Say It Best

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